About The Yoga Mandala
Where are your warehouses located?
Our primary fulfillment center is located in the USA. Some specialty items may ship from Australia, Germany, the United Kingdom, or China, depending on the product and inventory availability.
If your order is shipped internationally, it may occasionally be delayed by customs clearance or other carrier-related circumstances.
Is The Yoga Mandala a legitimate business?
Yes. The Yoga Mandala is a registered business with a real team dedicated to serving our customers.
We have been serving the yoga and spiritual community since 2016. Our priority is to provide quality products, reliable order processing, and responsive customer support.
How secure is my personal information?
Your information is protected using industry-standard security measures. Payments are processed securely through our payment providers, including PayPal and major credit-card networks.
We do not store your full payment-card details on our servers.
Does The Yoga Mandala offer a satisfaction guarantee?
We offer returns, refunds, and exchanges in accordance with our Return & Refund Policy and applicable consumer-protection laws.
Eligibility may depend on the reason for the return, the condition of the item, and the applicable legal requirements.
For questions about a return or refund, contact us at support@theyogamandala.com.
Orders
How long is the processing time before my order ships?
Orders are typically prepared and dispatched within 1–3 business days.
We inspect items before dispatch to help ensure that your order is complete and meets our quality standards.
Processing times are estimates and may occasionally be longer during holidays, promotions, unusually high order volumes, or other circumstances.
How do I cancel my order?
You may request cancellation within 24 hours of placing your order by contacting us at support@theyogamandala.com.
We will make reasonable efforts to cancel the order before it enters processing or shipping.
After 24 hours, an order may already have entered fulfillment or shipping and cancellation may no longer be possible.
If your order has already shipped, it generally cannot be cancelled or intercepted while in transit. Once the order is delivered, you may request a return in accordance with our Return & Refund Policy and any applicable statutory rights.
Nothing in this cancellation policy limits any mandatory consumer rights that apply to your purchase.
I received part of my order — where is the rest?
For logistical reasons, items from the same order may sometimes be shipped in separate packages.
If your order contains multiple items, please check the tracking information for each shipment and allow additional time for the remaining packages to arrive.
If you believe a package is missing, contact us at support@theyogamandala.com and we will investigate.
How do I track my package?
Once your order has been processed and shipped, we will send your tracking information by email.
You can use the tracking number to follow your shipment directly with the applicable carrier.
Shipping
Do you ship worldwide?
Yes. The Yoga Mandala ships to most countries worldwide.
Available shipping destinations and shipping costs are displayed during checkout. If you are unsure whether we deliver to your location, contact us before placing your order.
Do you ship to APO / FPO military addresses?
We are currently unable to ship to APO / FPO military or diplomatic addresses.
We apologize for the inconvenience.
How long will delivery take after my order ships?
After the normal 1–3 business day processing period, estimated delivery times are:
- United States: 5–10 business days
- Canada, Australia, United Kingdom, New Zealand: 7–15 business days
- Asia, Europe: 7–15 business days
- Mexico, South America, Caribbean: 7–15 business days
- Africa: 10–30 business days
These are estimated transit times and are not guaranteed delivery dates.
Delivery may take longer because of customs clearance, carrier delays, weather, holidays, incorrect address information, or other circumstances outside our reasonable control.
Where applicable, mandatory consumer rights concerning delivery times remain unaffected.
All US orders include free standard shipping unless otherwise stated at checkout.
I have been asked to pay customs duties or taxes — what should I do?
Depending on the destination country and shipping method, your order may be subject to VAT, GST, import duties, customs fees, or other charges.
Where such charges are legally payable by the recipient, they are the responsibility of the recipient unless otherwise stated at checkout.
Please contact your local customs authority if you have questions about applicable charges.
If customs charges are refused and the parcel is returned to us, please contact customer support. Any refund or re-shipment will be handled in accordance with our Shipping and Return & Refund Policies and applicable law.
Do you accept Cash on Delivery?
We do not accept Cash on Delivery (COD).
We accept Visa, Mastercard, American Express, Discover, and PayPal.
My package is missing or shows as delivered but I haven’t received it — what do I do?
If your tracking shows that your order was delivered but you cannot locate it, please first check with household members, neighbors, your mailbox or delivery area, and contact the local carrier or post office.
If the carrier confirms that the package was not delivered or the shipment is considered lost in transit, contact us at support@theyogamandala.com.
We will investigate the shipment and, where appropriate, provide a replacement or refund in accordance with our policies and applicable law.
We may request additional information or documentation from the carrier.
If an incorrect or incomplete shipping address was entered at checkout, this may affect our ability to provide a refund or replacement.
Packages delayed in customs should normally be followed up with the relevant customs authority or carrier.
If a package is returned to sender, contact us at support@theyogamandala.com. Depending on the reason for the return, we may offer a refund or re-shipment in accordance with our policies and applicable law.
Returns & Payments
What is your return policy?
We accept eligible returns within 30 days of delivery under our Return & Refund Policy.
This 30-day period is our voluntary return policy and does not limit any statutory consumer rights that may apply to your order.
For customers who have a statutory right of withdrawal, including eligible consumers purchasing online in the European Union, the applicable statutory withdrawal period takes precedence over any shorter limitation in this policy.
Please review our Return & Refund Policy for eligibility requirements, exclusions, return instructions, and refund procedures.
What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal.
We do not accept Cash on Delivery, bank transfers, personal cheques, Bitcoin, money orders, or wire transfers.
How do I apply a discount code?
Add your items to the cart and proceed to checkout.
Enter your discount code in the applicable discount-code field and click Apply.
The discount will be reflected in your order total before you complete your purchase.
How long do refunds take?
Refund timing depends on the reason for the refund and the applicable return or consumer-protection rules.
For voluntary returns, we will review the returned item and notify you once the return has been received and inspected.
If the refund is approved, it will be issued to the original payment method.
Once we issue a refund, the time required for the funds to appear in your account depends on your bank or payment provider.
If you have not received an approved refund after the applicable processing period, contact us at support@theyogamandala.com.
For statutory withdrawals, refunds will be handled in accordance with applicable law.
Important Information
Nothing in this Help Center or our Return & Refund Policy is intended to exclude, restrict, or replace consumer rights that cannot legally be excluded or restricted.
If you have a question about a specific order, contact us at: