At The Yoga Mandala, we want you to be satisfied with your purchase. This policy explains our voluntary return policy, refund procedures, and how we handle damaged, defective, incorrect, or undelivered orders.
Nothing in this policy limits or excludes any consumer rights that cannot legally be limited or excluded, including applicable statutory rights of withdrawal and legal guarantees.
1. Our 30-Day Return Policy
For eligible products, we accept returns requested within 30 days of the date the order was delivered.
To qualify for our voluntary 30-day return policy, the item should:
- Be unused and unworn
- Be in its original condition
- Be returned with its original packaging where reasonably possible
- Not be damaged through use or handling beyond what is necessary to inspect the product
- Be accompanied by proof of purchase or the relevant order information
Certain products may be excluded from return where permitted by applicable law, including products that are personalized, made to order, or otherwise legally non-returnable.
If a product is subject to a statutory right of withdrawal, that statutory right remains unaffected by this 30-day policy.
2. Change of Mind / No Longer Wanted
If you change your mind or no longer want an item after it has been shipped, the order generally cannot be cancelled or intercepted while it is in transit.
Once the order has been delivered, you may request a return under our 30-day return policy, subject to the eligibility requirements above.
For voluntary returns, the customer is responsible for the direct cost of return shipping unless otherwise stated or required by applicable law.
For customers exercising a statutory right of withdrawal, applicable statutory rules regarding return shipping costs and refunds will apply.
3. Statutory Right of Withdrawal
For eligible consumers purchasing online in jurisdictions that provide a statutory right of withdrawal, including the European Union, consumers generally have the right to withdraw from an online purchase within 14 days after receiving the goods, without providing a reason, subject to applicable legal exceptions.
The statutory withdrawal period and its conditions take precedence over this voluntary 30-day return policy where applicable.
To exercise a statutory right of withdrawal, contact us at:
Please include:
- Your name
- Order number
- The item(s) you wish to return
- Your request to withdraw from the purchase
After notifying us of a valid withdrawal, the goods should be returned in accordance with the applicable legal requirements.
Unless otherwise required by law, the customer is responsible for the direct cost of returning goods when exercising a right of withdrawal, provided that the customer was informed of this responsibility before purchase.
Consumers may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, where permitted by applicable law.
4. Damaged or Defective Items
If your item arrives damaged, defective, or does not conform to your order, please contact us as soon as reasonably possible at:
Please provide:
- Your order number
- A description of the problem
- Clear photographs of the item
- Photographs of the packaging where relevant
We will review the issue and determine the appropriate resolution.
Depending on the circumstances and applicable law, the resolution may include a replacement, repair, price reduction, refund, or another legally required remedy.
For products covered by mandatory legal guarantees, your statutory rights remain unaffected.
5. Incorrect Item Received
If you received an item that is different from what you ordered, contact us at support@theyogamandala.com before returning the item.
Please provide your order number and photographs of the item received.
If we confirm that the incorrect item was sent by us, we will provide an appropriate resolution in accordance with our policies and applicable law.
6. Items That Cannot Be Returned
Where permitted by applicable law, certain products may not be eligible for return, including:
- Personalized or custom-made products
- Products made specifically to the customer’s specifications
- Products that are legally excluded from withdrawal or return
- Items that have been materially damaged or used after delivery
- Other products for which a statutory exception applies
Any statutory exception to the right of withdrawal applies only where legally permitted.
7. Sale and Discounted Items
Discounted or sale items may be eligible for return under the same conditions as other products unless a specific and legally valid exclusion was clearly stated before purchase.
A sale price does not by itself remove any statutory consumer rights.
8. How to Request a Return
Before sending an item back, contact us at:
Include:
- Your full name
- Order number
- Product name
- Reason for the return
- Photos, where relevant
Do not send a return to a product manufacturer or supplier unless we specifically instruct you to do so.
We will provide the appropriate return instructions and return address.
9. Return Shipping Costs
For voluntary returns due to a change of mind, the customer is generally responsible for the direct cost of return shipping.
Original shipping charges are generally non-refundable for voluntary returns, except where applicable law requires otherwise.
If an item is defective, damaged, incorrect, or otherwise covered by a legal remedy requiring us to bear the return cost, we will handle return shipping in accordance with applicable law.
10. Refunds
Once an eligible returned item has been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method.
For voluntary returns, the refund may be reduced by any amounts that may lawfully be deducted, including applicable return-shipping costs or diminished value caused by handling beyond what is necessary to inspect the item.
For statutory withdrawals, refunds will be handled in accordance with applicable law.
Where applicable law requires reimbursement of the standard delivery charge paid by the customer, that amount will be included in the refund. Additional charges for an upgraded delivery method may not be refundable where permitted by law.
11. When Refunds Are Issued
For voluntary returns, we may wait until the returned goods have been received and inspected before approving the refund.
For statutory withdrawals, the refund will be processed in accordance with the applicable legal requirements. Where permitted by law, reimbursement may be withheld until we receive the returned goods or the customer provides evidence that the goods have been sent back, whichever occurs first.
Once we issue a refund, the time required for the funds to appear in your account depends on the payment provider or financial institution.
12. Missing, Lost, or Undelivered Packages
If tracking indicates that a package is delayed, lost, or has not been delivered, contact us at support@theyogamandala.com.
We may contact the carrier and investigate the shipment.
If the carrier confirms that the shipment is lost or otherwise qualifies for a remedy, we will provide an appropriate resolution in accordance with our policies and applicable law.
If the customer entered an incorrect or incomplete delivery address, this may affect the available resolution.
13. Packages Returned to Sender
If a package is returned to sender, please contact us at support@theyogamandala.com.
We will review the reason the package was returned.
Depending on the circumstances, we may offer re-shipment or a refund in accordance with our policies and applicable law.
Where the return resulted from an incorrect address, refusal of delivery, failure to collect the parcel, or unpaid customs charges, any refund or re-shipment may be subject to applicable shipping costs and other legally permitted deductions.
14. Customs Duties and Import Charges
International orders may be subject to customs duties, VAT, GST, import taxes, or other charges imposed by the destination country.
Where applicable, these charges are the responsibility of the recipient unless otherwise stated at checkout.
If a customer refuses to pay applicable customs charges and the parcel is returned or destroyed, please contact us at support@theyogamandala.com.
Any refund or re-shipment will be considered based on the circumstances and applicable law.
15. Exchanges
If you receive a defective, damaged, or incorrect item, contact us at support@theyogamandala.com.
Where appropriate, we may provide a replacement or exchange.
If you simply want a different product or change your mind about your purchase, the return will be handled under the applicable return policy rather than as a defective-item exchange.
16. Order Cancellation
Orders may be cancelled by contacting us within 24 hours of purchase.
After 24 hours, the order may already have entered processing or shipping and cancellation may no longer be possible.
If an order has already shipped, it generally cannot be cancelled or intercepted while in transit.
After delivery, eligible customers may request a return under this policy or exercise any applicable statutory rights.
Nothing in this section limits mandatory consumer rights.
17. Contact Us
For questions about returns, refunds, exchanges, damaged items, or cancellations, contact:
The Yoga Mandala
Email: support@theyogamandala.com
Please include your order number whenever possible so that we can assist you efficiently.
18. Your Legal Rights
This Return & Refund Policy does not affect any mandatory consumer rights provided by applicable law.
Where applicable, consumers may have statutory rights concerning withdrawal from online purchases, delivery, defective or non-conforming goods, refunds, and legal guarantees.
If a provision of this policy conflicts with a mandatory consumer-protection law applicable to your purchase, the mandatory legal requirement will prevail.